fb playtime Privacy Policy

When you register and use fb playtime, we collect certain personal information that is necessary to operate your account and provide our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals securely. When you use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you submit. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

The personal information we collect is used primarily to create and manage your account, verify your identity, and process your gaming activity on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or services. Your transaction data is used to facilitate deposits and withdrawals, detect fraudulent activity, and comply with anti-money laundering obligations under Philippine law. We may use aggregated, anonymised data to analyse platform performance, improve our features, and better understand how Filipino players interact with our services. If you have opted in to receive promotional communications, we may use your email or mobile number to send you information about bonuses and offers available on the Promotion page. You can opt out of marketing communications at any time by contacting our support team or following the unsubscribe instructions in any message we send. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

fb playtime does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond what we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the new entity, and you will be notified of any such change in advance. We will never disclose your personal information to other players or members of the public. Any disclosure outside of these circumstances will only occur with your explicit prior consent.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment gateways. Our internal systems are protected by access controls, and only authorised personnel with a legitimate need are permitted to access personal data. We conduct regular security reviews and vulnerability assessments to ensure our infrastructure remains robust against emerging threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect any unauthorised access to your account, contact our support team immediately through the platform.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum of five years following account closure to comply with anti-money laundering and financial reporting requirements. Technical logs and session data are typically retained for a shorter period and are used solely for security monitoring and platform improvement purposes. When your data is no longer required for any legitimate purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. You may request the deletion of your personal data at any time by contacting our support team, subject to any overriding legal obligations that require us to retain certain records. We will respond to all data deletion requests within a reasonable timeframe and confirm the outcome in writing. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with applicable regulations.

As a Filipino player and data subject, you have a number of rights in relation to the personal information we hold about you, in accordance with the Data Privacy Act of 2012 and other applicable Philippine regulations. You have the right to access a copy of your personal data, to request corrections where information is inaccurate or incomplete, and to request the deletion of your data subject to legal retention requirements. You also have the right to object to certain types of processing, to withdraw your consent to marketing communications at any time, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our support team directly through the platform and provide sufficient information to verify your identity. We will acknowledge your request promptly and aim to resolve it within 30 days, or notify you if additional time is required. We are committed to upholding your data rights and will never penalise you for exercising them. For more information about your rights under Philippine data protection law, you may also visit the website of the National Privacy Commission.

fb playtime uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse how our services are used. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. We also use analytical cookies to understand how Filipino players navigate the platform, which helps us identify areas for improvement and optimise performance. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit the functionality available to you. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. Any third-party tools we use for analytics are configured to anonymise data where possible and are bound by our data processing agreements. For a full list of the cookies we use and their purposes, please contact our support team or visit our FAQ page.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer to Filipino players. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through in-platform announcements or email. Your continued use of fb playtime after any update is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your personal data. If you have any questions or concerns about this Privacy Policy or the way we handle your information, please do not hesitate to contact our support team through the platform at any time. Previous versions of this policy are not retained for public access, so please ensure you review the current version regularly. We are committed to maintaining the highest standards of data privacy for every player in the Philippines.